Sales Support Specialist

SUMMARY
As a Sales Support Specialist for Consumer Direct Interaction, you will play a critical role in supporting the growth of the aftermarket business. You will be a customer advocate and essential partner to numerous cross functional teams, ensuring we are always exceeding our customers' expectations. This position is instrumental in managing and analyzing our customer data to drive strategic growth across all verticals of the Consumer Direct Interaction portfolio. For this role you will need to think big, help to implement new/effective processes, and take on ownership of customer and consumer challenges. The successful candidate will be energetic, diligent, open minded, intellectually curious, and a customer-first analytical thinker.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Timely and accurate execution of customers' orders and requests
• Track operational performance against customer compliance programs, analyze performance data to identify root cause and solutions, and lead cross-functional teams to drive improvements to reduce compliance penalties
• Identify and develop solutions to organizational challenges
• Maintain customer data in ERP systems to ensure seamless order fulfillment
• Collaborate with Global Finance and AR teams to manage customers' credit lines, past dues and credit holds
• Manage all operational and analytical processes within assigned customer teams
• Collaborate with cross-functional stakeholders to drive business goals (Sales, Operations, Marketing, Product Line, Service, Finance, IT, Legal, and Compliance)
• Ability to flex and contribute at all levels of the business
• Work closely in a group environment to drive results

Work Schedule (days of week and start/end times): Mon-Fri, 9am-5pm
Do you already have someone identified? No

• If yes, please provide their name, phone number, and email address.

Anticipated Start Date: ASAP

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.