IT ServiceNow Asset Analyst

Job Title: IT Asset Application Rationalization / Renewal Analyst
Key Skills: ServiceNow and ServiceNow Software Asset Management
Remote: EST, CST, MST Hours

Key Responsibilities

Application Inventory & Assessment

• Maintain a comprehensive inventory of applications across business units.
• Evaluate applications based on usage, cost, business criticality, and technical compatibility.

Rationalization Strategy

• Identify redundant, obsolete, or underutilized applications.
• Recommend actions such as consolidation, retirement, replacement, or upgrade.

Stakeholder Engagement

• Collaborate with business units, IT teams, and enterprise architects to gather insights and validate findings.
• Facilitate workshops and interviews to understand application value and dependencies.

Data Analysis & Reporting

• Analyze application data to support rationalization decisions.
• Develop dashboards and reports to communicate findings and recommendations to leadership.

Cost Optimization

• Support efforts to reduce licensing, support, and infrastructure costs through rationalization.
• Track savings and efficiency gains from rationalization initiatives.

Governance & Compliance

• Ensure rationalization efforts align with IT governance, security, and compliance standards.
• Maintain documentation and audit trails for rationalization decisions.

Tool Utilization

• Use tools such as ServiceNow application portfolios.
• Support integration of rationalization data into broader ITAM and enterprise architecture systems.

Contract Lifecycle Management

• Maintain a centralized repository of IT contracts and renewal schedules.
• Track key dates, terms, and conditions for all IT-related agreements.

Renewal Planning & Execution

• Monitor upcoming contract expirations and initiate renewal processes.
• Coordinate with internal stakeholders to assess renewal needs and obtain approvals.

Vendor Engagement

• Communicate with vendors to obtain renewal quotes, updated terms, and negotiate pricing.
• Ensure service continuity and avoid lapses in support or licensing.

Usage & Compliance Analysis

• Review asset usage data to validate renewal quantities and ensure compliance.
• Identify opportunities to reduce costs through right-sizing or consolidation.

Reporting & Documentation

• Generate reports on renewal status, cost savings, and contract performance.
• Maintain audit-ready documentation of renewal decisions and approvals.

Process Optimization

• Recommend and implement improvements to the renewal workflow.
• Leverage ITAM tools - ServiceNow.

Qualifications

• Bachelor's degree in Information Technology, Business, or related field.
• 3+ years of experience in IT Asset Management, Application Portfolio Management, or Enterprise Architecture.
• Strong analytical skills with experience in data-driven decision-making.
• Familiarity with application lifecycle management and rationalization frameworks.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience with APM tools
• Basic Project Management
• Knowledge of cloud migration and modernization strategies
• Understanding of ITIL

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.