Data Centre Service Analyst

Data Centre Service Analyst

Location: Reading or Havant (hybrid - 50% onsite)
Day Rate: £400-£600
Contract Length: 6 weeks
Start Date: ASAP
Clearance: BPSS required
Sector: Utilities

Overview

We are currently supporting a leading utilities client in their search for a Data Centre Service Analyst to join their Infrastructure & Operations team on a short-term contract.

This role is key to ensuring the smooth day-to-day operation of data centre environments, focusing on availability, performance, security, and continuous improvement of services.

Key Responsibilities

Service Delivery & ITSM

• Log and manage incidents, problems, changes, and service requests in line with ITIL best practices
• Coordinate third-party vendors, site access, and maintenance schedules
• Support Change Advisory Board (CAB) processes, including risk assessments and implementation planning
• Produce regular service performance and availability reports

Security & Compliance

• Maintain physical and logical access controls in line with ISO 27001 and internal policies
• Support audits, compliance reviews, and certification activities
• Ensure infrastructure standards are met (e.g. cabling, labelling, environmental controls - TIA-942, EN 50600)
• Assist with business continuity and disaster recovery planning and testing

Continuous Improvement & Projects

• Identify optimisation opportunities across power usage, efficiency, and resource utilisation
• Support infrastructure upgrades, migrations, and data centre expansion initiatives
• Evaluate emerging technologies and make recommendations
• Maintain accurate technical documentation, SOPs, and operational runbooks

What We're Looking For

• Experience in data centre operations or infrastructure support
• Strong understanding of ITIL processes and ITSM tools
• Knowledge of data centre standards and compliance frameworks
• Ability to work with third-party vendors and stakeholders
• Proactive approach to service improvement and operational excellence